One-Stop Multi-Channel Support

CUSTOMER SERVICE

for Higher Ed and Government

Multi-Channel

Customer Service Solutions

A seamless and cost-effective communications platform to better handle issues and inquires.

CMD Investment Group, Inc.

Formed in 1999 to advance customer service results for Higher Education institutions and Healthcare providers, CMD Investment Group, Inc. is a privately held holding company with two wholly owned subsidiaries: CMD Outsourcing Solutions, Inc., and CMD Account Management, Inc. In 2018, we expanded our services to support states, cities and municipal agencies.

With our corporate office and call center located in the Baltimore/Washington region, CMD has access to one of the country’s most educated working populations, along with the opportunity to work with some of the fastest-growing businesses and most respected institutions in the United States. Our growing company has sales offices in Chicago, Illinois, Charleston, South Carolina and Houston, Texas. 

Our highly specialized customer service solutions for administrative departments of colleges and universities can deliver dramatic and sustainable improvement in service levels and student satisfaction.
For local, state and federal government agencies, we can deliver dramatic and sustainable improvement in service levels and constituent satisfaction.

CMD can deliver dramatic and sustainable improvement in service and customer satisfaction.

Let us help YOU:

Reduce wait times and eliminate call backs and complaints

Accelerate administrative processing

Implement a campus- or office-wide, one-stop solution

Improve customer satisfaction with administrative departments

Communicate proactively

Decrease operational costs by 25%

Customer Service Solutions

An Extension of Your Higher Education or Government Administrative Offices

Higher Education

Our highly specialized customer service solutions for administrative departments of colleges and universities can deliver dramatic and sustainable improvement in service levels and student satisfaction.

Let us help your college or university:

Reduce wait times and eliminate call backs and complaints

Accelerate financial aid and other administrative processing

Implement a campus-wide, one-stop solution

Improve parent and student satisfaction with administrative departments

Communicate proactively with parents and students

Government

For local, state and federal government agencies, we can deliver dramatic and sustainable improvement in service levels and constituent satisfaction. Let CMD help your agency:

Let us help your college or university:

Reduce wait times and eliminate call backs and complaints

Accelerate processing

Implement a office-wide, one-stop solution

Improve constituent satisfaction

Communicate proactively

Decrease operational costs by 25%

Quality Customer Service is Critical to Retaining Students​

Research indicates that 72% of students who do not re-enroll give customer service as the reason.

(Neal A. Raisman, The Business of Higher Education)

Get started with a cost analysis of in-house support versus outsourcing.

There are many variables that contribute to the cost of student support, which makes it difficult for institutions to understand their true cost. Let CMD help you identify and analyze the specific needs of your institution and better understand your cost as you evaluate the different options.

Wherever you face resource challenges in serving your students, CMD can help.

Customer Service for Higher Ed
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