CMD Outsourcing Solutions- Higher Education Testimonials

“For more than nine years CMD has partnered with CCC and has provided a level of service to both our “customers” and our internal staff that has been outstanding. Students/borrowers/parents are being counseled and assisted in a professional and empathetic manner in keeping with CCC’s philosophy and the reduction in complaints to a nominal number is a significant achievement. Based on our experience, I would highly recommend CMD as a strong and flexible partner for any institution seeking communications assistance for their students/borrowers/parents.”

Timothy T. Bauhs, AVP Finance
Columbia College Chicago

“George Washington University has used CMD for a wide variety of projects over the past eight years. We have been not only very satisfied with the results achieved, but impressed by the flexibility and creativity they demonstrate in working with us. From cleanup projects to managing receivables proactively, CMD has been a true partner as GWU has implemented procedural changes and further streamlined its communications with its students. Additionally, we have been very impressed with the level of knowledge demonstrated by CMD’s account representatives in dealing with our students' issues. I highly recommend CMD to any College or University seeking communications assistance with their students and parents.”

Sandi Barnes, Associate Director, Student Account Services
George Washington University, Washington DC.

DePaul University has used CMD Outsourcing Solutions, Inc for our outbound campaigns over the past ten years when we needed a proactive, student-friendly approach that produces the desired results. CMD’s reporting capabilities enable us to track a variety of issues that help us improve our internal processes and communication with our students.

Tamara K. Rogers, Director, Student Accounts
DePaul University

“Chicago State University uses CMD’s services with great success as an extension of our office. Their ability to script calls used in projects is a real plus and we appreciate their flexibility in making changes to scripts and programs as needed and without delay. CMD’s service level is excellent and their detailed reporting is used as an additional management tool for our internal team. Having worked with CMD for over seven years I can confidently recommend them.”

Emma Johnson, Bursar
Chicago State University

"CMD provides The Academy of Art University (AAU) with both co-sourced inbound and outbound call center customer support. CMD’s ability to understand our university and support our students broad inquires and high call volume has been valuable and truly superior to other call centers we have used in the past. CMD’s support has provided AAU the ability to free up our internal staff and take comfort knowing our students will be handled by courteous and knowledgeable representatives. I would recommend CMD to any college or university that is looking to improve and enhance inbound and outbound customer support."

Joe Vollaro, Executive Vice President
The Academy of Art University, San Francisco, CA