CMD Outsourcing Solutions- Services for Healthcare Providers

Inbound Projects

Outbound Projects

Client Testimonials

Health Care Services
“We selected CMD because of their unique approach to patient liability account resolution. We believe that all reasonable efforts to collect accounts should be made prior to being sent to a collection agency. With CMD’s technology we are able to reach a higher volume of patients more efficiently. Their early, patient friendly contact helps to clarify and defuse any confusion regarding patient liability. We strongly support and recommend their services to others.”

John E. Topper,
Senior Vice President & CFO ,
Mercy Health Services, Baltimore, MD

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PATIENT- FRIENDLY ACCOUNT RESOLUTION
CMD provides healthcare providers with call center services in key areas that can be individually customized to meet client needs:
Patient Support Services – CMD assists healthcare providers by managing inbound calls to the clients patient account inquiry unit (AIU), as well proactively reaching out to patient populations through outbound call services designed to increase self-pay cash flow and improve patient/guarantor customer satisfaction. Detailed management reporting is an added benefit of our service offerings. CMD’s service options include:
- Customized inbound call support
- Self pay inbound support
- Outbound pre-recorded messaging
- Letter services
- Hybrid of outbound pre-recorded with option to speak to a live representative
- Live Chat and or Email response with client look and feel
CMD focuses on one-to-one, patient/guarantor-sensitive dialogue that identifies and removes barriers to account resolution. In this way CMD balances the client’s need for account resolution while maintaining - and even enhancing - the client’s patient-friendly image. All CMD communications - whether inbound or outbound calls – appear “seamless” to the patient/guarantor. That is, the patient/guarantor views every aspect of the contact as an exchange with the provider (not CMD). For example, an inbound caller would receive a greeting welcoming them to the clients Patient Accounts Office (specific message is approved by the client). For outgoing phone calls, CMD customer service representatives identify themselves as calling from our clients’ Patient Accounts Office.
Connect with Your Patients.