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Inbound Call Services -
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“For more than nine years CMD
has partnered with CCC and has provided a level of service to both our “customers” and our internal staff that has been outstanding. Students/borrowers/parents are being counseled and assisted in a professional and empathetic
manner in keeping with CCC’s philosophy and the reduction in complaints to a nominal number
is a significant achievement. Based on our experience, I would highly recommend CMD as a strong and flexible partner for any institution seeking communications assistance for their students/borrowers/
parents.”
Timothy T. Bauhs,,
AVP Finance
Columbia College Chicago,
Chicago, IL.
More testimonials
- SOPHISTICATED INBOUND CALL SERVICES
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- Our inbound call services empower you to develop stronger relationships with and increase responsiveness to students and parents. Focusing primarily on calls relating to registration and financial aid issues, we act as an extension of your school, allowing you to reach more students and employ internal resources more effectively.
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Answer Incoming Calls at the Highest Percentage Rate Reduce Inbound Call Volume through a Proactive Approach to Customer Service Improve Service and Response Time to Attract and Retain Students Maintain the Best Relationships Possible with Students and Families Increase Hours of Availability
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Our responsive, informed staff works with you to develop policies and procedures that provide the highest level of response. In addition, our management reports enable you to identify and act upon common problems before students call, further increasing efficiency of operations, improving student services, and initiating better utilization of staff.
- Call us at (888) 817-7575 for an initial consultation.
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Maximize Resources to Serve Students Better