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“DuPage Neonatology Associates, S.C. has been a client of CMD Outsourcing Solutions, Inc. for seven years. The sensitive nature of our practice requires that communications with guarantors convey the utmost in professionalism and understanding. In all aspects of communication, we find CMD’s interaction to be superb. They truly act as an extension of our office and as partners in assisting us in balancing the need to resolve unpaid balances with maintaining the necessary concern for our guarantors. CMD has demonstrated great flexibility in working with us through our own systems changes and growth. We strongly recommend CMD.”
Debbie Woods, Director ,
Patient Accounts
DuPage Neonatology, DuPage, IL
More testimonials
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HOW THE PROCESS WORKS - OUTBOUND
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- CMD provides efficient and effective outbound programs:
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First, we make all calls in a patient-sensitive manner in the provider's name. Next, we determine whether or not the patient/guarantor is the responsible party. CMD has found that 20% to 30% of all patient accounts are not actually owed by the patient/guarantor, but by a third party. If we determine that the patient/guarantor is the responsible party, we work to expedite payment. If the patient/guarantor is not the responsible party, we obtain all critical data to determine charity care eligibility or if a third party, such as workers' compensation or missed secondary insurance, could be billed by the provider. - CMD provides electronic reporting, daily or weekly, at your option, on all call efforts. Reports include all notes of the communication with the patient/guarantor.
- When our healthcare provider clients need it, CMD can also utilize its call center for verifying insurance, as well as third-party follow-up.
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Connect with Your Patients.
