CMD Outsourcing Solutions - Services for Higher Education

HIGHER EDUCATION
Our higher education call center services let you reach out to the greatest number of students and parents in a very personal way — with a phone call. We make one-on-one dialogue possible through customized calling options and written scripts based on the specific needs of your institution and the project at hand.
Our inbound and outbound call services reduce your administrative burden and strengthen students' satisfaction with your institution. All calls, whether inbound or outbound, have the opportunity to maximize revenues and improve customer service levels. We allow you to reach out to a greater percentage of students with the highest level of efficiency and personalized attention. Through customized calling options, written scripts we develop with you, and an understanding of the specific needs of each institution and project, we overcome obstacles posed by fluctuating call volumes and limited personnel. Our higher education services enable one-on-one dialogue that brings students greater satisfaction with their higher education experience.

Service Offerings Include:
- • Inbound and Outbound Student Service Calls
- • Outbound Voice Blast Programs
- • Live Chat Service
- • Interactive Web Video FAQs
- • E-mail Service
- • E-mail Blast Program
All contact between CMD Outsourcing Solutions and your students appears to originate from the school – whether inbound or outbound. Contact us to learn more about our Inbound Student Financial Services, Early Receivables Management, Default Prevention and FAFSA Support programs.