Russ Causey, President and Chief Executive Officer

Russ is a 23-year veteran of the call center management industry. He is the visionary behind CMD and is continually searching for new and better ways to solve problems for clients.  Prior to founding CMD in 1999, Russ served as senior vice president of operations at Compass Receivables Management (formerly National Credit Management Corporation) where he guided the design, implementation and operation of major call centers throughout the nation. Before joining NCMC in 1997, he was a vice president with CSC Credit Services (a division of Computer Sciences Corporation) in Houston, Texas, where he managed CSC’s 32 call centers around the country.  Russ spent the first 12 years of his career with Equifax Services in Seattle, Washington, where his last assignment was managing the Washington region. He is a member of the Maryland chapter of the Healthcare Financial Management Association, the American Association of Healthcare Administrative Management and the Eastern Association of College and University Business Officers (EACUBO). Russ serves as vice-chair on the Board of Directors of United Cerebral Palsy of Maryland. Russ also serves on the Customer Advisory Board (CAB) of PAETEC which is the 6th largest telecommunication company in the US. He studied business management at Century College